Privacy Policy

Introduction

This Privacy Policy explains how Gracyhub E-commerce Private Limited and its affiliates (collectively referred to as “Gracyhub E-commerce Private Limited,” “we,” “our,” or “us”) collect, use, share, protect, and otherwise process your personal information through our website https://grashop.in/ (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. Please note that we do not offer any product or service outside India, and your personal data will primarily be stored and processed in India.

By visiting the Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and the applicable product/service terms and conditions, and you agree to be governed by the laws of India, including data protection and privacy laws. If you do not agree, please do not use or access our Platform.

1. Collection of Information

We collect your personal data when you use our Platform, avail services, or otherwise interact with us. This may include, but is not limited to:

  • Personal Information such as name, date of birth, address, mobile/telephone number, and email address.

  • Identity & Address Proof as shared by you.

  • Sensitive Personal Data (collected with your consent) such as bank account details, credit/debit card information, payment instrument details, or biometric data (e.g., facial recognition) when required for specific features.

You always have the option to withhold certain information by choosing not to use a particular service or feature on the Platform.

We may also track your preferences, browsing behavior, and other information you provide on the Platform to enhance user experience.

2. Use of Information

We use your personal data for purposes including but not limited to:

  • Processing and fulfilling your orders.

  • Providing a personalized shopping experience.

  • Resolving disputes and troubleshooting issues.

  • Informing you about promotions, offers, products, and updates (with opt-out options).

  • Detecting and preventing fraud, errors, or criminal activity.

  • Conducting marketing research and surveys.

  • Enforcing our Terms of Use and other policies.

Failure to provide required permissions or data may impact your ability to access certain products or services.

3. Sharing of Information

Your personal data may be shared with:

  • Internal Entities – our affiliates, group companies, and subsidiaries to provide seamless services.

  • Third Parties – sellers, business partners, logistics partners, payment service providers, reward program partners, and marketing agencies (only as necessary to fulfill your order or deliver services).

  • Legal Authorities – government agencies or law enforcement, if required under law or in good faith belief that such disclosure is necessary to respond to legal processes, enforce our terms, or protect rights and safety.

4. Security Precautions

We adopt reasonable security practices and procedures to safeguard your data from unauthorized access, misuse, or disclosure.

While we use secure servers and encryption where possible, the transmission of data over the internet cannot be guaranteed to be completely secure. By using the Platform, you accept the inherent security risks involved in online transactions.

You are responsible for protecting your login credentials and password.

5. Data Retention and Deletion

  • We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required under applicable law.

  • You may request account deletion via your profile settings or by contacting us using the details provided below.

  • In case of any pending transactions, grievances, or legal obligations, deletion may be delayed until resolution.

  • Certain anonymized data may be retained for analytics and research even after account deletion.

6. Your Rights

You have the right to:

  • Access, update, and correct your personal data.

  • Withdraw consent for data processing (subject to applicable law and service limitations).

  • Request account deletion or raise concerns regarding data handling by contacting us.

7. Consent

By using the Platform and providing your information, you consent to the collection, storage, and processing of your data as outlined in this Privacy Policy.

If you withdraw consent, we reserve the right to restrict or deny certain services where your data is necessary for service fulfillment.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to you in accordance with applicable law. Please review this page periodically to stay informed.

Grievance Officer

Name: Kumar Vinod (DIN)
Designation: Grievance Officer
Company: Gracyhub E-commerce Private Limited
Address: 1st Floor, H.No. 2-3-73/203, Flat No. 101,
Satya Nagar Colony, Uppal, Hyderabad,
Rangareddy, Telangana – 500039
Phone: +91 9870572731
Email: Grag2683@gmail.com
Availability: Monday – Friday (09:00 AM – 06:00 PM)