Refund & Cancellation Policy

At Gracyhub E-commerce Private Limited, we are committed to ensuring a seamless and trustworthy shopping experience. This policy outlines the terms under which you may cancel an order, request a refund, or return a product.

1. Order Cancellation

  • Cancellation requests will be accepted within 10 days of placing the order.

  • Cancellations may not be possible if:

    • The order has already been processed and shipped.

    • The product is out for delivery.

  • If you wish to cancel under such circumstances, you may reject the product at the time of delivery.

2. Damaged or Defective Products

  • If you receive a damaged or defective product, please notify our customer service team within 10 days of delivery.

  • The seller or merchant will verify the issue before approving a replacement or refund.

  • If the product comes with a manufacturer’s warranty, you may be directed to contact the manufacturer directly for resolution.

3. Refund Process

  • Once your cancellation or return is approved, refunds will be processed within 10 business days.

  • Refunds will be credited to your original mode of payment (UPI, card, or bank account).

Return & Exchange Policy

We want you to love what you buy from us. If you are not satisfied, we offer an easy return and exchange process.

1. Eligibility for Return / Exchange

  • Returns and exchanges are accepted within 30 days of purchase.

  • Items must meet the following conditions:

    • Unused and in the same condition as received.

    • Packed in the original packaging with all tags and accessories intact.

  • Items purchased during sale or clearance may not be eligible for return or exchange unless defective.

2. Non-Returnable Items

Some categories (e.g., personal care items, perishables, intimate wear) may not be eligible for return due to hygiene or safety concerns. Such items will be clearly marked as non-returnable at the time of purchase.

3. Return / Exchange Process

  • Once we receive your returned item, it undergoes a quality check.

  • You will be notified by email about the approval or rejection of your request.

  • If approved:

    • Refunds are processed within 5–7 business days.

    • Exchange items are shipped within 5–7 business days after approval.