Return & Exchange Policy

At Gracyhub E-commerce Private Limited, we value your satisfaction and strive to provide a smooth return and exchange experience.

1. Eligibility for Return / Exchange

We offer returns and exchanges within 30 days from the date of purchase. After 30 days, we will not be able to offer a return, exchange, or refund.
To be eligible:

  • The item must be unused and in the same condition as when you received it.

  • The item must be in its original packaging with all tags, labels, and accessories intact.

  • Items purchased during a sale or clearance may not be eligible for return or exchange (unless they are defective or damaged).

2. Non-Returnable Items

Certain categories of products may be exempt from return or exchange for hygiene, safety, or legal reasons. These categories will be clearly indicated at the time of purchase.

3. Process for Return / Exchange

  • Once we receive your returned item, it will go through a quality check.

  • After inspection, we will notify you by email regarding the approval or rejection of your return/exchange request.

  • If approved, your return or exchange will be processed according to our policy:

    • Refunds (if applicable) will be credited to your original payment method within 5–7 business days.

    • Exchange items will be shipped within 5–7 business days after approval.

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify our customer service team within 10 days of delivery. After verification, we will arrange for a replacement or refund at no additional cost to you.